TERMS AND CONDITIONS FOR CLASSES & 1-1 TRAINING
Payment for services constitutes acceptance of these Terms and Conditions.
PAYMENTS, REFUNDS AND CANCELLATIONS:
To confirm your scheduled booking of a training session, payment must be made in full at the time of booking. Bookings are not confirmed until full payment is received.
If for any reason I need to cancel or reschedule your session, I will aim to provide you with a minimum of 24 hours notice. If I cancel with less than 24 hours notice, you will be entitled to a rescheduled session.
If you need to cancel or reschedule, I kindly request that you inform me no later than 24 hours before your scheduled appointment. Failure to do so will result in the session being forfeited.
Payments for block bookings e.g. Puppy course, puppy package or 1-1 block bookings, are for the full term and no refunds will be made in the case of non attendance at any session.
If classes need to be cancelled due to extreme weather (hot/cold/wet) your session will be moved to Zoom where possible and if practicable. Alternatively, the session will be postponed to a later date. I will aim to give you advanced prior notice, but please ensure your contact details are up to date.
Please note, I do not offer refunds, but exceptions may be made at my discretion. Thank you for your cooperation and understanding.
TRAINING PROGRAMMES:
All training programmes must be completed within the period specified on your specific programme. This will be discussed with you prior to booking. Any unused sessions after this time will expire. However, I understand that exceptional circumstances may arise, and I may be able to offer alternatives or reschedule these sessions upon request. If you have any concerns or questions regarding your training programme, please do not hesitate to reach out to me. I am always here to help.
1-2-1 & GROUP CLASSES:
I kindly ask you to report any accidents or injuries that may occur during your training sessions to your trainer right away. You and your dog's safety is of utmost importance, and as an owner, it is your duty to ensure that your dog behaves in a manner that does not pose a threat to other animals or people.
CHILDREN:
I welcome children to attend my training sessions as long as they are accompanied by a responsible adult. It is important to note that I cannot take responsibility for the safety of children during the sessions. I kindly ask that supervising adults ensure that the children are safe at all times. Young people under the age of 16 must be accompanied by an adult.
Parents/guardians remain fully responsible for the behaviour and safety of any children they bring to the session.
WELFARE:
It is important to ensure that your dog is suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. Whilst I cannot guarantee that there is absolutely no risk of disease at any venue or when in contact with other dogs or materials, it is the owners/handler's responsibility to take appropriate measures to protect their dog. Please note that I do not accept responsibility for any potential or actual exposure of dogs to disease.
Please advise me in advance of your session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, etc).
If your dog has any known allergies or intolerances to certain foods or has any other special dietary needs, it is your responsibility to bring this to the attention of the trainer prior to the start of your session.
PRIVACY:
Please be aware that photographs may be taken during training sessions. These photos may be used by Charley’s Angels Dog Training for use on social media. If you do not want photographs of you and/or your dog to be used or shared, please inform me. Additionally, any feedback you provide, whether verbal or written (such as through email or feedback forms), may be used for marketing purposes. Please note that only your first name will be used for identification purposes.
DISCLAIMER: Please be advised that whilst I make every effort to ensure the safety of my clients and their dogs during training sessions, participating in activities with dogs, children, and adults inherently carries a risk of injury.
By booking with me, you agree to assume full responsibility for any risks, injuries, or damages that may occur as a result of attending our training sessions
You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk.
CLIENT DISCLOSURE AND HONESTY
By engaging the services of Charley’s Angels Dog Training, the Client agrees that all information provided regarding their animal’s behaviour, history, and any relevant circumstances is truthful, accurate, and complete to the best of their knowledge.
The Client acknowledges that withholding, misrepresenting, or failing to disclose pertinent details, such as previous aggression, medical conditions, or behavioural concerns, may pose a significant risk to the safety of the practitioner, the Client, the animal, and others.
Under the Animal Welfare Act 2006, all animal owners and keepers have a legal duty of care to ensure the welfare of their animals and to prevent harm to others. In the case of dogs, the Dangerous Dogs Act 1991 and related legislation impose additional responsibilities to prevent a dog from being dangerously out of control. Failure to provide full and honest disclosure may result in the immediate termination of services without refund, and Charley’s Angels Dog Training shall not be held liable for any consequences arising from such omissions. The Client accepts full responsibility for any legal repercussions that may arise from undisclosed behavioural issues or other relevant factors.
You understand and accept that your dog (and their behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer/ behaviourist.
Thank you for taking the time to read my Terms & Conditions, I look forward to working with you.
TERMS AND CONDITIONS FOR DIGITAL PRODUCTS
These Terms & Conditions apply to digital products purchased from Charley’s Angels Dog Training, including online training resources, digital guides, interactive training products and access to Pocket Puppy Trainer.
By purchasing a digital product, you agree to these Terms & Conditions.
PURCHASE AND ACCESS
Payment must be made in full at the time of purchase.
Access to digital products will be provided as described on the relevant product sales page.
Where a product is provided through an online platform or app, you are responsible for providing accurate information when creating your account and for keeping your login details secure.
Your purchase is for your own personal use. Login details and access to paid content must not be shared with another person.
Access periods may vary between products and will be clearly stated at the time of purchase.
Pocket Puppy Trainer includes 12 months’ access from the date access is provided.
At the end of the stated access period, access to the product may expire.
IMMEDIATE ACCESS AND CANCELLATION RIGHTS
Digital products are normally made available immediately following purchase or account activation.
By requesting immediate access to digital content, you expressly consent to the supply of the digital content beginning during the 14-day cancellation period and acknowledge that, once supply of the digital content has begun, you lose your statutory right to cancel the purchase during that 14-day period.
This does not affect your statutory rights if the digital content is faulty, not as described or otherwise does not meet the requirements of applicable consumer law.
REFUNDS
Because digital products are supplied immediately, refunds are not provided simply because you change your mind once supply has begun, where you have expressly consented to immediate supply and acknowledged the loss of your cancellation right.
Nothing in these Terms & Conditions excludes or limits your statutory consumer rights.
Under the Consumer Rights Act 2015, digital content must meet applicable legal standards, including being of satisfactory quality, fit for purpose where applicable and as described.
If you experience a problem with a digital product, please contact Charley’s Angels Dog Training so that the issue can be investigated and, where appropriate, resolved in accordance with your statutory rights.
USE OF DIGITAL PRODUCTS
All digital products and their contents are provided for your personal, non-commercial use.
You may not copy, reproduce, share, distribute, publish, sell, sublicense or otherwise make the content available to another person without prior written permission from Charley’s Angels Dog Training.
This includes, but is not limited to:
written training material
videos
downloadable resources
training plans
trackers and checklists
app and interactive content
graphics and other educational material.
TRAINING INFORMATION
The information provided within digital products is intended to provide general dog and puppy training education and guidance.
Every dog, owner and situation is different. Purchasing or following a digital product does not guarantee a particular training or behavioural outcome.
You remain responsible for your dog, their behaviour, welfare and safety at all times.
Digital products are not a substitute for individual professional support where your dog or circumstances require personalised assessment or advice.
Digital products provide general educational information only and are not tailored to the individual circumstances, behaviour, health or environment of any particular dog. Charley’s Angels Dog Training has not personally assessed your dog by supplying you with a digital product. You are responsible for deciding whether any exercise, training method or information provided is suitable for your individual dog and circumstances and for carrying it out safely.
If you are concerned about your dog’s health or believe that a medical issue may be contributing to their behaviour, you should seek appropriate veterinary advice.
1-TO-1 TRAINING AND SUPPORT
Unless specifically stated on the relevant sales page, the purchase of a digital product does not include individual 1-to-1 training, personalised training plans or ongoing individual support from Charley’s Angels Dog Training.
Where additional individual support is required, you can enquire separately about 1-to-1 training.
Any separately purchased 1-to-1 services will be subject to the applicable Terms & Conditions for Classes & 1-1 Training.
REMOTE 1-TO-1 TRAINING
Where 1-to-1 training or behavioural guidance is provided remotely, including by Zoom or other video call, advice will be based on the information, history, photographs, videos and observations available to me at the time.
Remote training does not provide the same opportunity to directly observe or assess your dog, their environment or interactions as an in-person assessment.
You are responsible for providing complete and accurate information about your dog, including any known history of aggression, biting, medical conditions or other behaviour that may affect safety or the advice provided.
You remain responsible for your dog, their behaviour, management, welfare and safety at all times and for deciding whether it is safe and appropriate to carry out any recommended training exercise in your particular circumstances.
No particular training or behavioural outcome is guaranteed.
OVERSEAS CLIENTS
Charley’s Angels Dog Training is a business based in the United Kingdom and remote services are provided from the United Kingdom.
If you access digital products or purchase remote training services from outside the United Kingdom, you are responsible for ensuring that your use of the information or services complies with any laws, regulations or requirements applicable in your own country or jurisdiction.
Where local veterinary, behavioural or other professional assistance is required, you are responsible for obtaining appropriate advice from a suitably qualified professional in your own country.
GOVERNING LAW
These Terms & Conditions and any contract between you and Charley’s Angels Dog Training are governed by the laws of England and Wales.
Nothing in these Terms & Conditions affects any mandatory consumer rights that may apply to you under the laws of the country in which you live.
TECHNICAL ACCESS
Some digital products require internet access and a suitable device and browser.
While reasonable efforts will be made to maintain access to online products during the stated access period, temporary interruptions may occasionally occur because of maintenance, updates, technical issues or circumstances outside the reasonable control of Charley’s Angels Dog Training.
If you experience difficulty accessing a product you have purchased, please get in touch so that the issue can be investigated.
UPDATES AND CHANGES
Digital products may be updated or improved from time to time.
This may include changes to the layout, presentation, functionality or training resources.
Any changes will not affect your statutory rights, and the digital content supplied must continue to conform to the contract. UK consumer law also applies quality, fitness-for-purpose and description requirements to digital content.
AFFILIATE AND REFERRAL LINKS
Some digital products may contain links to products or services that I personally use or recommend.
Some of these may be affiliate or referral links. This means Charley’s Angels Dog Training may receive a commission, referral benefit or other benefit if you make a purchase using one of these links.
This does not increase the price you pay unless this is specifically stated.
You are under no obligation to purchase any recommended third-party product.
Any purchase made from a third-party business is subject to that business’s own terms, conditions and policies.
INTELLECTUAL PROPERTY
All original content contained within Charley’s Angels Dog Training digital products remains the intellectual property of Charley’s Angels Dog Training unless otherwise stated.
Purchase provides you with a personal right to access and use the product for its intended purpose. It does not transfer ownership of the content or intellectual property rights to you.
Content must not be reproduced, adapted, distributed, resold or used to create another commercial product without prior written permission.
PRIVACY AND PERSONAL INFORMATION
Personal information provided when purchasing or accessing digital products will be handled in accordance with the Charley’s Angels Dog Training Privacy Policy.
Where an online platform or third-party service is used to provide access, information may also be processed by that provider in accordance with its applicable privacy policy.
LIABILITY
You are responsible for deciding whether an exercise or activity is appropriate for your individual dog and circumstances and for carrying out training safely.
You remain responsible for the supervision, control, management, welfare and behaviour of your dog at all times. Charley’s Angels Dog Training cannot be responsible for injury, loss or damage resulting from a failure to follow the training guidance provided, from incomplete or inaccurate information provided by you, or from implementing training in circumstances where it would not reasonably be safe or appropriate to do so.
Nothing in these Terms & Conditions excludes or limits any liability which cannot legally be excluded or limited.
CONTACT AND PROBLEMS WITH YOUR PURCHASE
If you experience problems accessing a digital product or believe that the product you have received is faulty or not as described, please contact Charley’s Angels Dog Training so that the issue can be investigated and resolved where appropriate.
YOUR STATUTORY RIGHTS
Nothing within these Terms & Conditions affects your statutory rights as a consumer.
Thank you for taking the time to read the Digital Product Terms & Conditions.