TERMS AND CONDITIONS FOR DIGITAL PRODUCTS
These Terms & Conditions apply to digital products purchased from Charley’s Angels Dog Training, including online training resources, digital guides, interactive training products and access to Pocket Puppy Trainer.
By purchasing a digital product, you agree to these Terms & Conditions.
PURCHASE AND ACCESS
Payment must be made in full at the time of purchase.
Access to digital products will be provided as described on the relevant product sales page.
Where a product is provided through an online platform or app, you are responsible for providing accurate information when creating your account and for keeping your login details secure.
Your purchase is for your own personal use. Login details and access to paid content must not be shared with another person.
Access periods may vary between products and will be clearly stated at the time of purchase.
Pocket Puppy Trainer includes 12 months’ access from the date access is provided.
At the end of the stated access period, access to the product may expire.
IMMEDIATE ACCESS AND CANCELLATION RIGHTS
Digital products are normally made available immediately following purchase or account activation.
By requesting immediate access to digital content, you expressly consent to the supply of the digital content beginning during the 14-day cancellation period and acknowledge that, once supply of the digital content has begun, you lose your statutory right to cancel the purchase during that 14-day period.
This does not affect your statutory rights if the digital content is faulty, not as described or otherwise does not meet the requirements of applicable consumer law.
REFUNDS
Because digital products are supplied immediately, refunds are not provided simply because you change your mind once supply has begun, where you have expressly consented to immediate supply and acknowledged the loss of your cancellation right.
Nothing in these Terms & Conditions excludes or limits your statutory consumer rights.
Under the Consumer Rights Act 2015, digital content must meet applicable legal standards, including being of satisfactory quality, fit for purpose where applicable and as described.
If you experience a problem with a digital product, please contact Charley’s Angels Dog Training so that the issue can be investigated and, where appropriate, resolved in accordance with your statutory rights.
USE OF DIGITAL PRODUCTS
All digital products and their contents are provided for your personal, non-commercial use.
You may not copy, reproduce, share, distribute, publish, sell, sublicense or otherwise make the content available to another person without prior written permission from Charley’s Angels Dog Training.
This includes, but is not limited to:
written training material
videos
downloadable resources
training plans
trackers and checklists
app and interactive content
graphics and other educational material.
TRAINING INFORMATION
The information provided within digital products is intended to provide general dog and puppy training education and guidance.
Every dog, owner and situation is different. Purchasing or following a digital product does not guarantee a particular training or behavioural outcome.
You remain responsible for your dog, their behaviour, welfare and safety at all times.
Digital products are not a substitute for individual professional support where your dog or circumstances require personalised assessment or advice.
If you are concerned about your dog’s health or believe that a medical issue may be contributing to their behaviour, you should seek appropriate veterinary advice.
1-TO-1 TRAINING AND SUPPORT
Unless specifically stated on the relevant sales page, the purchase of a digital product does not include individual 1-to-1 training, personalised training plans or ongoing individual support from Charley’s Angels Dog Training.
Where additional individual support is required, you can enquire separately about 1-to-1 training.
Any separately purchased 1-to-1 services will be subject to the applicable Terms & Conditions for Classes & 1-1 Training.
TECHNICAL ACCESS
Some digital products require internet access and a suitable device and browser.
While reasonable efforts will be made to maintain access to online products during the stated access period, temporary interruptions may occasionally occur because of maintenance, updates, technical issues or circumstances outside the reasonable control of Charley’s Angels Dog Training.
If you experience difficulty accessing a product you have purchased, please get in touch so that the issue can be investigated.
UPDATES AND CHANGES
Digital products may be updated or improved from time to time.
This may include changes to the layout, presentation, functionality or training resources.
Any changes will not affect your statutory rights, and the digital content supplied must continue to conform to the contract. UK consumer law also applies quality, fitness-for-purpose and description requirements to digital content.
AFFILIATE AND REFERRAL LINKS
Some digital products may contain links to products or services that I personally use or recommend.
Some of these may be affiliate or referral links. This means Charley’s Angels Dog Training may receive a commission, referral benefit or other benefit if you make a purchase using one of these links.
This does not increase the price you pay unless this is specifically stated.
You are under no obligation to purchase any recommended third-party product.
Any purchase made from a third-party business is subject to that business’s own terms, conditions and policies.
INTELLECTUAL PROPERTY
All original content contained within Charley’s Angels Dog Training digital products remains the intellectual property of Charley’s Angels Dog Training unless otherwise stated.
Purchase provides you with a personal right to access and use the product for its intended purpose. It does not transfer ownership of the content or intellectual property rights to you.
Content must not be reproduced, adapted, distributed, resold or used to create another commercial product without prior written permission.
PRIVACY AND PERSONAL INFORMATION
Personal information provided when purchasing or accessing digital products will be handled in accordance with the Charley’s Angels Dog Training Privacy Policy.
Where an online platform or third-party service is used to provide access, information may also be processed by that provider in accordance with its applicable privacy policy.
LIABILITY
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so or affects rights that cannot legally be excluded.
You are responsible for deciding whether an exercise or activity is appropriate for your individual dog and circumstances and for carrying out training safely.
CONTACT AND PROBLEMS WITH YOUR PURCHASE
If you experience problems accessing a digital product or believe that the product you have received is faulty or not as described, please contact Charley’s Angels Dog Training so that the issue can be investigated and resolved where appropriate.
YOUR STATUTORY RIGHTS
Nothing within these Terms & Conditions affects your statutory rights as a consumer.
Thank you for taking the time to read the Digital Product Terms & Conditions.